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How could we measure Team Happiness?

Do you believe that what you measure you will get?  If so you want to start to measure team happiness.  So what techniques do we have to measure something so ephemeral?


The health care industry has studied measuring pain and have very good data on their ability to measure and administer pain drugs upon a subjective self report.  Maybe we could do the same in knowledge worker teams and work groups.

Team Happiness Net Promoter Score sheet
Here's a riff upon the classic Net Promoter Score for measuring team happiness.

 "How likely is it that you would recommend our team to a trusted friend that is looking for a job?"

To calculate the NPS - the continuum is divided into 3 groups; the detractors (1 - 6), the passive (7 & 8), the promoters (9 & 10).  The passive are ignored - they do not promote your objective.  The NET promoter score is the percentage of people promoting your objective minus the percentage of people detracting from your objective.

     NPS = Promoter % - Detractor %  (valid range +100% to -100%)


How does this objective of promoting your team as a recommendation for a friend seeking a job a proxy for team happiness?  I've not met many good people that would shaft a friend by recommending an unhappy team - have you?

Note:  with small populations (like a scrum team) there is high variability based upon a few people's scoring,  another companion metric would be the percentage of people participating in the survey.  Did the whole team play - or do you have a core group that is the in-group?

See Also:

Visualizing Agility: Agile Metrics that Matter by Jay Packlick

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David's notes on "Drive"

- "The Surprising Truth about what Motivates Us" by Dan Pink.

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What I notice first and really like is the subtle implication in the shadow of the "i" in Drive is a person taking one step in a running motion.  This brings to mind the old saying - "there is no I in TEAM".  There is however a ME in TEAM, and there is an I in DRIVE.  And when one talks about motivating a team or an individual - it all starts with - what's in it for me.

Introduction

Pink starts with an early experiment with monkeys on problem solving.  Seems the monkeys were much better problem solver's than the scientist thought they should be.  This 1949 experiment is explained as the early understanding of motivation.  At the time there were two main drivers of motivation:  biological & external influences.  Harry F. Harlow defines the third drive in a novel theory:  "The performance of the task provided intrinsic reward" (p 3).  This is Dan Pink's M…

Software Development terms applied to Home Construction

Let's Invert the typically wrong headed view of Software Development project management as a construction project.  We can map it the other way just to see if it works... to have some fun, to explore the meaning of phrases we toss around quite frequently.


Normally Project Management terms come from a construction domain.  We are going to apply the lexicon of modern software to the construction of a home.  We will follow the construction project and meet some of the people doing the work.

This is a very small (8 homes from $600,000 skyward) program in my 30-40 year old neighborhood.

About 6 months ago I saw the programs landing page go up.  It gives casual observers and some of the stakeholders a general idea of the intent of the program.  And most importantly who to contact for additional information if you happen to be interested in their products.

The Refuge program has 8 product projects and has them running independently.  Yet much of their DevOps infrastructure has already b…

Where is Shakespeare When We Need Him?

We are desperately searching for a term for people that connotes the best of human kind.  The creative, sensing, combinatorial synergistic, empathic solutioning persons that have yet to been labeled with a role name that works.

Some of the old terms:
Staff, Workforce, Human Resource, My Team, Army, Company

Shakespeare created 1700 words in his time.  He mutated verbs to nouns, and vice-a-versa, transformed verbs into adjectives, and formed words from whole cloth never before heard.  This skill is rare, but there is a poet that can create the term we need in the twenty-first century.

What should this term define?

21st Century Human Resource; the generalizing specialist.

Yes, but what more?  What less?

Suggest your poetry in the comments, let us see if we cannot do 1/1700 as well as The Bard.

By-the-way; who create the phrase "coin a word"?




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See Also:

Innovation in the Automobile Industry

In the 1900s the automobile industry was the most important and innovation industry in the USA.  But one could question if this was good for our society in the long run.  And one could question if they actually innovated.

In the early 1900s there were few automobiles, very little infrastructure created to support the industry.  For example the road system was still designed for horse drawn wagons and the wagon wheel (remember a steal rim and wooden compression spoke wheel).  The future US Highways, or the 1950s Interstate Highway System at the cost of $425 billion were decades and many innovations away. There was no gas service station, there were however horse stables, farriers, and blacksmiths in each town along the roads.  There was no real "road map", there was no road naming system, like was created in 1926 - the United States Numbered Highway System.

The industry employees millions of people, and was a large factor in the economy of the USA.  It created or was created b…